Call Centre Services

Increase your business credibility with customers through clear call center process to achieve business objectives. iKozmik brings fast, organized and well managed customer support services to reach your message to your customers directly and let them access your business easily. iKozmik helps you triple the number of customer interaction and double the count of your conversion rate through customer support services by following professional ethics and creating unique, but well-tailored call center services for all industries.

Customer Support

Complete support services needed to maintain loyalty, customer engagement and to retain existing customers.

Phone Help Desk

Centralized help desk services to handle new customers and support existing on phone by increasing customer acquisition.

Phone Order Taking (Inbound Sales)

Professional phone order taking services to handle customers in vulnerable situations while taking order specification.

Technical Support

Looking for technical support agents to help your customers in technical issues over phone or live chat? We help!

Welcome & Feedback Calling

Customized welcome calls for new customer & feedback calls to ensure the product bought by them is perfect for their needs.

Best-in-Class Contact Services

  • 47% growth in sales conversion
  • 53% rise in customer retention
  • 90% Service Level
  • Highest occupancy rate
  • Reduced abandonment Rate

Call Center Best Practices

  • Assigned duties to handle call volume
  • Reduced operational costs
  • Live monitoring
  • Quality assurance
  • Call Recording for training purposes

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